Arrival and departure information for The North Cape Express

Everything you need to know about transfers, hotels, embarkation and departure procedures on your voyage.

We are excited to welcome you on board MS Trollfjord to experience the best of Norway’s coast and culture.  

Below you will find important arrival and departure information for all North Cape Express voyages. Please note that the information provided is subject to change, and some services described may not be included in your personal travel arrangements.  

For more information, please refer to your booking confirmation and individual itinerary.   

 

Information for cruise-only guests

Please note: if you booked your voyage fewer than 90 days before your departure, your trip does not include transfers, hotel stays or sightseeing tours. Your embarkation times are as follows:

 

Departing from Bergen

Jektevik Terminal, Nøstegaten 30, 5010 Bergen

Check-in opens at 10:00 a.m. and closes at 1:30 p.m. The ship opens at 12:00 p.m, and cabins are available from 2:00 p.m.

Departing from Oslo

Revierkaia, Revierstredet, 0150 Oslo 

Check-in opens at 12:00 p.m. and closes at 5:00 p.m. Cabins are available from 3:00 p.m.

Please note: MS Trollfjord will depart from the following terminal on 24/03/2024: Filipstad cruise terminal, Filipstadveien 10, 0250 Oslo.

Departing from Tromsø

Prostneset, Quay 8 (next to the terminal), Samuel Arnesens gate 3, 9008 Tromsø 

Check-in opens at 08:00 a.m. and closes at 5:00 p.m. A mandatory health and safety brief will take place onboard. Cabins are available from 5:00 p.m.

Please note: Owing to operational considerations, MS Trollfjord will depart from Quay 21 at Terminalgata, 9019 Tromsø, on the following dates: 30/01/2024 (at 21:00); 23/02/2024 (at 21:00), and 30/03/2024 (at 18:00).

Bergen to Oslo

Arrival in Bergen 

Transfer from the airport to hotel  
To get to the city centre, take the Flybussen (the official airport shuttle bus) from platform A5 in front of the arrivals hall. You can find the transfer times on the official timetable. Once on the bus, you'll need to show the driver your applicable transfer voucher, which you can find in your travel documents.  

All hotels are located within walking distance of the bus stops. You can find your specific hotel information on your itinerary.   

The designated Flybussen stop for your hotel is as follows:  

  • Clarion Hotel Admiral: Strandkaiterminalen (120 m)  
  • Clarion Hotel Bergen: Torget C (240 m) or Torget D (140 m)  

Overnight in Bergen 
Once you arrive at your hotel, you can check in at 15:00. The rest of the day is yours to explore Bergen. You can find your hotel details on your itinerary. Breakfast will also be provided in the morning.  

Embarking on MS Trollfjord  

This morning, a transfer bus (clearly marked with an ‘MS Trollfjord’ sign) will pick you up from your hotel and take you to the Jektevik Terminal in time for embarkation. Please remember to bring all your luggage with you on the excursion bus.   Your luggage must be marked with your cabin number. Luggage tags can be picked up at the Hurtigruten hospitality desk at the hotel.  

All guests must attend a safety briefing in the Guest Lounge Lecture Hall, located on the second floor of the terminal.  

Once on board, lunch will be served between 12:00-14:30, and your cabin will be ready for you at 14:00. Between 15:00-17:45, you’ll meet your Coastal Experience Team who will be organising onboard activities and lectures throughout your voyage.  

As the ship sails from Bergen at 14:30, your scenic adventure along Norway’s coast is underway. 

Disembarking MS Trollfjord in Oslo 

Your journey on board MS Trollfjord will come to an end at Revierkaia in Oslo at 08:00. Please note: MS Trollfjord will instead dock at Filipstad terminal on 24/03/2024.

After breakfast on board, you’ll enjoy a guided bus tour of Oslo (approx. 3 hours), which stops at Vigeland Sculpture Park and, if weather allows, Holmenkollen Ski Jump. We recommend wearing warm, comfortable shoes and wind and weatherproof clothes.  

The tour will end at your hotel, Clarion The Hub where you can check in from 15:00. Breakfast is included at the hotel the following morning.   

Departure from Oslo   

The following day, your adventure with us comes to an end. Check out is by 12:00, and you’ll take a transfer from the city centre to the airport.   

To get to the airport, take the Flytoget airport express train from platform 10 (subject to change) at Oslo Central Station whenever it suits you. Your ticket is included in your travel documents as a QR code - you will need to scan it when you leave the train at the airport. This is valid on either of the Flytoget trains (F1 and F2), but not on regular VY trains. The service leaves every 10 minutes and takes around 20 minutes to the airport. Clarion the Hub is in walking distance (350m) of Oslo Central Station (Jernbanestasjon/Oslo S).   

Oslo to Bergen

Arrival in Oslo  

Transfer from airport to city centre  
To travel between the airport and your hotel, take the Flytoget airport express train from the platforms that can be accessed from the baggage claim exit. Your ticket is included in your travel documents as a QR code - you will need to scan this to enter the platform. This is valid on either of the Flytoget trains (F1 and F2), but not on regular VY trains.  

The service leaves every 10 minutes from platform 3 (subject to change) and takes around 20 minutes to Oslo Central Station; please see the timetable for more information. All trains are equipped with free Wi-Fi, power sockets and toilets. Your hotel (Clarion The Hub) is located within walking distance (350m) of Oslo central station (Jernbanestasjon/Oslo S).   

Overnight in Oslo  
Check-in to Clarion the Hub hotel from 15:00 and the rest of the day is yours to explore in Oslo. If you arrive earlier, you will be able to store your luggage at the hotel. Breakfast will be provided in the hotel in the morning.   

Embarking on MS Trollfjord  

After breakfast at your hotel, you’ll enjoy a guided bus tour of Oslo (approx. 3 hours), which stops at Vigeland Sculpture Park and if weather allows, we will stop at Holmenkollen Ski Jump and ends at Revierkaia terminal in time for embarkation. We recommend wearing warm, comfortable shoes and wind and weatherproof clothes.

The tour ends at Revierkaia in time for embarkation (please note: MS Trollfjord will instead depart from Filipstad terminal on 24/03/2024). Your luggage must be marked with your cabin number. Luggage tags can be picked up at the Hurtigruten hospitality desk at the hotel. 

Lunch will be served between 12:00 and 14:30, and your cabin will be ready for you at 15:00. Between 15:00-17:45, you’ll meet your Coastal Experience Team who will be organising onboard activities and lectures throughout your voyage. They will also walk you through a mandatory safety briefing.  

Your scenic adventure along Norway’s coast gets underway at around 18:00, as we set sail from Oslo.

Disembarking from MS Trollfjord

Your journey on board MS Trollfjord will come to an end at Jektevik Terminal in Bergen at 07:00. 

After breakfast on board, you’ll disembark for a guided bus tour of Bergen (approx. 3 hours). You’ll enjoy visiting well-known sites such as Nordnes peninsula, medieval Håkon’s Hall, the Renaissance-era Rosenkrantz Tower, and 12th-century St Mary’s Church, known as Mariakirken in Norwegian. This excursion will end at your hotel. Specific timings will be provided on board, and you can find your hotel details on your itinerary.    

Overnight in Bergen   
Check-in will be available from 15:00, and the rest of the day is yours to explore. The next morning breakfast will be provided at the hotel.  

Departure from Bergen

If your booking includes transfers, your travel documents contain the required vouchers that you will need to present to the bus driver.    

To get to the airport, take the Flybussen (the official airport shuttle bus) close to your hotel. You can find the transfer times on the official timetable. When you board the bus, you'll need to show the driver your applicable transfer voucher, which you can find in your travel documents.   

All hotels are located within walking distance of the bus stops.   

The designated Flybussen stop for your hotel is as follows:  

  • Clarion Hotel Admiral: Strandkaiterminalen (120 m)  
  • Clarion Hotel Bergen: Torget C (240 m) or Torget D (140 m)  

Contact information

If you have any questions, don’t hesitate to contact your travel agency or the Hurtigruten Customer Sales Centre. We are happy to help.  

MS Trollfjord   
Tel: +47 99 48 72 76   
Email: [email protected] 

Clarion Hotel Admiral    
Sundts gate 9, 5004 Bergen  
Phone: +47 55 23 64 00 

Clarion Hotel Bergen 
Rosenkrantzgaten 8, 5003 Bergen 
Phone: +47 53 05 15 00  

Clarion The Hub  
Biskop Gunnerus gate 3, 0155 Oslo 
Phone: +47 23 10 80 00 

Port in Bergen: Jektevik Terminal  
Nøstegaten 30, 5010 Bergen 

Port in Oslo: Revierkaia
Revierstredet, 0150 Oslo 

Emergency contacts

In the event of an emergency while travelling to and from your voyage, you can contact us 24 hours a day, seven days a week by calling: +44 2033183630