Valid until 12/31/2021

Book with confidence

Our popular Book with Confidence policy is back, giving you the peace of mind you want for your next adventure exploring the world with us.

The benefits of the policy apply to any new bookings made between 1 July 2021 and 31 December 2021, for expedition cruises departing on or before 30 June 2022.

  • Free rebooking
    Change your voyage dates free of charge to sail later in 2021 or 2022. This can be for whatever reason unrelated to Covid-19.
  • Covid rebooking
    If Covid-19 affects your journey, rebook free of charge or cancel and receive a future cruise credit for a future cruise.

Free rebooking

Up to 31 days before your departure date, you can change your expedition dates free of charge to sail later in 2021 or 2022. This can be for whatever reason unrelated to Covid-19.

And even if you haven’t picked your new travel dates yet, you can still just cancel your expedition and receive cruise credit for any future expedition with us in 2021 or 2022.

  • Applies to new bookings for an expedition cruise to any destination made before 31 December 2021 and sailing on or before 30 June 2022
  • Rebook another expedition cruise departing on or before 31 December 2022
A man standing next to a fence in front of a mountain

Covid rebooking

What if Covid-19 prevents you from joining your expedition? We’ve got you covered there too with zero rebooking fees from 31 days to 24 hours before departure.

Remember that if you aren’t sure when exactly you want to rebook, you can also cancel your booking and receive future cruise credit for any expedition with us later in 2021 or 2022.

  • Eligible Covid-19 factors affecting your expedition cruise include testing positive for Covid-19, quarantine requirements on entry to the country of the port of embarkation, or a travel ban into that country from where you are travelling
  • Applies to new bookings for an expedition cruise to any destination made before 31 December 2021 and sailing on or before 30 June 2022
  • Rebook another expedition cruise departing on or before 31 December 2022
A man standing next to a fence in front of a mountain
Svalbard polar bear sign
Photo: Tori Hogan

When we cancel

As always and according to our General Terms and Conditions, if it’s us who makes the hard choice to cancel your expedition due to exceptional circumstances, we’ll be sure to offer you a refund.

You’ll also have the option of free rebooking or to receive cruise credit towards a future cruise of your choice.

Svalbard polar bear sign
Photo: Tori Hogan

More about the terms and conditions

Please read the detailed Conditions for the Book with Confidence offer here

The Book with Confidence Conditions cannot be used to claim a refund. 

If you rebook your voyage under the BWC Conditions your original cancellation deadlines and fees according to the General Terms and Conditions continue to apply. Any promotions or offers available or applicable with the original booking shall not apply to the subsequent booking made with the BWC Conditions.

You may also rely on the General terms and Conditions. The General Terms and Conditions and the EU Package Travel Directive also include a right to rebook or cancel the voyage subject to certain conditions. For example, you may cancel a travel package before it begins, without paying a cancellation fee, if unavoidable and extraordinary circumstances occur at the place of destination or its immediate vicinity, which would significantly affect the performance of the travel package.

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